What is your in-store and online return policy?
For in-store purchases, items can be returned so long as it is sealed and unopened in its original packaging and the receipt is provided. Items must be returned within 14 days of purchase in order to receive a full refund.
For online purchases, all items MUST be carefully packaged and returned in the same condition they were sent (unopened and sealed in original packaging). Once we receive the items in store, we will refund the purchase amount. Items must be returned/shipped within 7 days of delivery. Once they are received in store, we will give a full refund.
Shipping and Handling
All orders are shipped via USPS. Once they have been shipped, delivery time takes anywhere from 3-4 days to a week.
If it is taking longer than expected for your order to be shipped and delivered, it may be because of slight delays in the shipping department as a result of heavy influxes of orders. We humbly ask for your patience and understanding in this regard and be rest assured that we are doing everything we can to have your orders sent and delivered as soon as possible.
*We are NOT liable for order packages once they have been delivered and scanned as such.
Albums & Merchandise - Prior to packaging, all items go through an extensive inspection process to ensure that there are no damages to the album or merchandise.
Light sticks - Prior to packaging, all light sticks are inspected to see that they are in good working condition. Please note that, as this is the case, labels or seals may be cut open to examine the product.
I received a damaged/defective item...
*We are NOT liable for items with manufacturer's defects.
*We are NOT liable for any item/package damages incurred during transit.
I placed an order. What does "Awaiting Fulfillment" mean?
For all online orders, we do our best to have the items packaged and shipped within 2 days of purchase.
However, sometimes items ordered may not be available at our warehouse even though it is available on our website at the time of purchase. In these cases, we actively try to restock the item as soon as possible and wait to ship the order until it is available again in store.
If we receive word from our supplier that the item has temporarily been discontinued, we will notify you immediately so that you can receive a refund for the unavailable item and have the rest of your order shipped.
I pre-ordered an item, when will it be shipped?
Pre-ordered items typically arrive in store 1-2 business days after the "expected release date" given in the description. After the item has arrived in store, it takes approximately 2-3 business days for the items to be processed and shipped. Please note that orders with multiple items that include a pre-ordered item will be shipped out all together once the pre-ordered item is received in store. We will not partially ship orders or send items separately.
Would I be able to purchase an item on the website and pick it up in-store?
Yes! However, shipping costs can not be avoided. The shipping cost is considered a reservation fee, a handling fee, and guarantees first press on album orders. Online prices tend to be lower than in- store prices because shipping has not been factored into the list price. When placing an order, you will have an opportunity to add notes to the order. Type in 'in-store pickup' in the order notes. Once this has been added to the order notes, you can pick up the product when you see an unboxing for it on our social medias!
Why didn't my posters arrive with the rest of my order?
Posters are packaged and shipped in separate carrier tubes to ensure quality of the products. For unknown reasons, they typically arrive a few days later than the rest of the purchased items. Please be patient! You can check live updates on your posters by entering the tracking number at USPS.com. Tracking numbers will be sent to the email address associated with your account.
What if my order was shipped but returned to the store?
We do not take liability for orders returned due to incorrect shipping addresses or absent residents at the time of delivery. When an order is returned to the store, we will refund the purchase amount, excluding shipping charges. If a customer still wishes to receive the purchased items, he/she will need to place a new order on our website. Please double check that the shipping address is correct whenever you place an order!
I just place an order on your website and never received a confirmation email. What happened?
Check your Junk mail. Our confirmation emails sometimes end up there. If it wasn't found there, feel free to contact us!
Will my album purchase count towards helping the artists on music charts?
Yes, album purchases with Choice Music count towards Gaon and Hanteo charts!
Can I receive credit on my loyalty card for online purchases?
Credit is only applied to loyalty cards for in-store purchases. We apologize for this inconvenience.