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FAQ

What is your in-store and online return policy?

For in-store purchases, items can be returned so long as it is sealed and unopened in its original packaging and the receipt is provided. Items must be returned within 14 days of purchase in order to receive a full refund.

For online purchases, all items MUST be carefully packaged and returned in the same condition they were sent (unopened and sealed in original packaging). Once we receive the items in store, we will refund the purchase amount. Items must be returned/shipped within 7 days of delivery. Once they are received in store, we will give a full refund.

Shipping and Handling

All orders are shipped via USPS. Once they have been shipped, delivery time takes anywhere from 3-4 days to a week.

What if my order was shipped but returned to the store?

We do not take liability for orders returned due to incorrect shipping addresses or absent residents at the time of delivery. When an order is returned to the store, we will refund the purchase amount, excluding shipping charges. If a customer still wishes to receive the purchased items, he/she will need to place a new order on our website. Please double check that the shipping address is correct whenever you place an order!

Why didn't my posters arrive with the rest of my order?

Posters are packaged and shipped in separate carrier tubes to ensure quality of the products. For unknown reasons, they typically arrive a few days later than the rest of the purchased items. Please be patient!

I placed an order a while ago. Why is the status still "Awaiting Fulfillment"?

For all online orders, we do our best to have the items packaged and shipped within 2 days of purchase. 

However, sometimes items ordered may not be available at our warehouse even though it is available on our website at the time of purchase. In these cases, we actively try to restock the item as soon as possible and wait to ship the order until it is available again in store.

If we receive word from our supplier that the item has temporarily been discontinued, we will notify you immediately so that you can receive a refund for the unavailable item and have the rest of your order shipped. 

I received a damaged/defective item...

We need photo confirmation of the damaged/defected item in the original condition upon delivery. Once we confirm this, you will need to return the item. Then, you can either receive a full refund or we can exchange it. 

For online orders, if we confirm that the item is NOT defective, we can only offer the following options:

          1. We can refund the purchase amount for the item, excluding shipping charges.

          2. The customer can pickup the item from our store.

We are NOT able to resend items that are in good, working condition. 

Can I receive credit on my loyalty card for online purchases?

Credit is only applied to loyalty cards for in-store purchases. We apologize for this inconvenience.

 

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