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FAQ

What is your in-store and online return policy?

For in-store purchases, items can be returned so long as it is sealed and unopened in its original packaging and the receipt is provided. Items must be returned within 14 days of purchase in order to receive a full refund.

For online purchases, all items MUST be carefully packaged and returned in the same condition they were sent (unopened and sealed in original packaging). Once we receive the items in store, we will refund the purchase amount. Items must be returned/shipped within 7 days of delivery. Once they are received in store, we will give a full refund.

Shipping and Handling

All orders are shipped via USPS. Once they have been shipped, delivery time takes anywhere from 3-4 days to a week.

If it is taking longer than expected for your order to be shipped and delivered, it may be because of slight delays in the shipping department as a result of heavy influxes of orders. We humbly ask for your patience and understanding in this regard and be rest assured that we are doing everything we can to have your orders sent and delivered as soon as possible.

*We are NOT liable for order packages once they have been delivered and scanned as such.

What if my order was shipped but returned to the store?

We do not take liability for orders returned due to incorrect shipping addresses or absent residents at the time of delivery. When an order is returned to the store, we will refund the purchase amount, excluding shipping charges. If a customer still wishes to receive the purchased items, he/she will need to place a new order on our website. Please double check that the shipping address is correct whenever you place an order!

Why didn't my posters arrive with the rest of my order?

Posters are packaged and shipped in separate carrier tubes to ensure quality of the products. For unknown reasons, they typically arrive a few days later than the rest of the purchased items. Please be patient! You can check live updates on your posters by entering the tracking number at USPS.com. Tracking numbers will be sent to the email address associated with your account.

I placed an order a while ago. Why is the status still "Awaiting Fulfillment"?

For all online orders, we do our best to have the items packaged and shipped within 2 days of purchase.

However, sometimes items ordered may not be available at our warehouse even though it is available on our website at the time of purchase. In these cases, we actively try to restock the item as soon as possible and wait to ship the order until it is available again in store.

If we receive word from our supplier that the item has temporarily been discontinued, we will notify you immediately so that you can receive a refund for the unavailable item and have the rest of your order shipped. 

How long will it take for my preordered purchase to ship?

Preordered items will take about 1-3 business days once the item has arrived in-store!

Would I be able to purchase an item on the website and pick it up in-store?

Yes! However, shipping costs can not be avoided. Online prices tend to be lower than in- store prices because shipping has not been factored into the list price. When placing an order, you will have an opportunity to add notes to the order. Type in 'in-store pickup' in the order notes and change the shipping address to our store. That way you will pay the lowest amount in shipping and it will still end up being cheaper than purchasing in-store!

I pre-ordered an item, when will it be shipped?

Shipping for pre-order items begins when they arrive in store. Pre-order items typically arrive in store 1-2 business days after the "expected release date" given in the description. 

I received a damaged/defective item...

We need photo confirmation of the damaged/defected item in the original condition upon delivery. Once we confirm this, you will need to return the item. Then, you can either receive a full refund or we can exchange it. 

For online orders, if we confirm that the item is NOT defective, we can only offer the following options:

          1. We can refund the purchase amount for the item, excluding shipping charges.

          2. The customer can pickup the item from our store.

We are NOT able to resend items that are in good, working condition. 

*We are NOT liable for any item/package damages incurred during transit.

Can I receive credit on my loyalty card for online purchases?

Credit is only applied to loyalty cards for in-store purchases. We apologize for this inconvenience.

 

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