We typically receive pre-ordered items 5-7 days after the expected release date listed in the product description. Once we receive the shipment, we will then begin processing pre-orders on a first order first serve basis. Once your order has been processed, you will receive a shipment confirmation. 

*Please be advised that shipment processing times can be extended due to various factors (e.g. current global situation, multiple groups releasing new albums at the same time, heavy influxes of orders, shipment delays from Korea, etc.). 

All unfolded posters are shipped separately with a separate confirmation email and tracking number in hard carrier tubes via Standard Mail (5-10 business days). If you ordered an album with an unfolded poster and only received one item, please wait 7-10 business days for the rest of your order to be delivered. If it still does not arrive, feel free to contact us and we will do our best to assist you!

If you wish to receive a poster with your album(s),  please select the “+Unfolded Poster” option before adding the item to your cart!

If you mistakenly selected the "In-Store Pickup" option and you are unable to retrieve your items in our store (located in Los Angeles) we are happy to accommodate and ship the order to you!

 Please contact our support team with your 6 digit order number and shipment request, and we will provide details regarding the shipment process. 

Please check your Junk/Spam mail as our confirmation emails sometimes end up there. If it wasn't found, please double check the email address that was inputted at checkout when placing your order to confirm the right email was provided. For further assistance, feel free to contact us and we will look into the matter for you. Please provide a valid email address in the contact form so that we can update your order details!

As long as an order has not been fulfilled/shipped, all customers have the option to cancel their order. If you wish to cancel your order, the option to do so is provided at the bottom of your order confirmation email. Once canceled, please allow 3-5 business days for a full refund to be issued to the account of the original payment method. 

Please note that once an order has been canceled, this action cannot be reversed. Therefore, if you canceled your order by mistake and you wish to receive the item(s) originally purchased, you will need to place a new order on our website.

Although a transaction has been declined/canceled, a charge may still appear in your account as it takes time for card issuers and banks to fully process and settle such transactions. However, we wish to assure you that payment was not accepted on our end. Please allow 3-5 business days for any charges for declined transactions to be cleared from your account. If you still see a charge, please contact us and we will look further into the matter.

Purchasing albums from our store or website will count towards the Korean Hanteo and Circle charts. Our Hanteo family ID is located under each listing on our website. You can also find us on the official Hanteo website using this link: Hanteo Website. 

Album sales are also reported to Nielsen Soundscan to count towards Billboard charts. 

All orders are typically processed on a first order first serve basis within 2-3 business days. Please be advised that shipment processing times can be extended due to various factors (e.g. current global situation, highly anticipated comebacks, multiple groups releasing new albums at the same time, heavy influxes of orders, shipment delays from Korea, etc.). If there will be a significant delay in the shipment of your order, we will do our best to provide updates via email or telephone. Please rest assured that we are doing our best to have your orders shipped as soon as possible!

NOTE: For any extended delays you are experiencing with your order, please double check that your order was not placed with "In-Store Pickup" as the shipping method!

We offer a variety of shipping methods through USPS and UPS postal carriers. Shipping methods provided at checkout differ based on the product type of item(s) being purchased. The estimated delivery times for each shipping method are as follows.

NOTE: Due to USPS restrictions, the shipping options provided at checkout are determined by product type and weight. Albums, DVDs, and books can be shipped by Media Mail and Priority Mail. Merchandise and apparel can be shipped by First Class (under 1lb.) and Priority Mail. Light sticks can only be shipped with Priority Mail.

Shipping charges for your order will be calculated and displayed at checkout.

**Delivery delays can occasionally occur!**

**Holidays may impact delivery times!**

*Please be advised that delivery times are independent of shipment times. The estimated delivery times provided above are not guaranteed time frames for delivery. Moreover, the estimated delivery times only apply after an order has been shipped.

Hawaii, Puerto Rico, Guam, US Virgin Islands, and Northern Mariana Islands - Per informed by USPS, Media Mail is sent via ships. Due to variable transportation schedules, Media Mail can sometimes exceed published service standards.

IN-STORE PICKUP – This option is provided ONLY for customers who wish to place an order on our website and pick up their order from our store located in Los Angeles. If you opt for “In-Store Pickup,” your order will be ready 2-3 days after the order has been placed. If your order includes any pre-order items, please wait 2-3 days after the expected release date listed in the product description before coming to our Los Angeles store to receive your items.

POSTERS – All unfolded posters are shipped in hard carrier tubes via USPS Ground Advantage (3-5 business days). For orders that include posters, the items will be delivered on different dates. If only part of your order has been delivered, please wait 5-7 business days for the rest of your order to arrive. If you have still not received it, feel free to contact us and we will do our best to assist you.

All orders that include pre-order items will begin processing once the item is available 5-7 business days after the expected release date listed in the product description should there be no unexpected delays. Please note, orders containing one or more pre-orders are typically held until all items are released and available to ship together.

Choice Music LA (www.choicemusicla.com) is not liable for any packages that have been delivered and scanned as such by USPS or UPS.

If you suspect that your package has either been lost/stolen after it was delivered, please contact your local post offices and see if they have the package for pickup. It is common for USPS to keep packages if they do not fit in the mailbox or if there is no secure location for delivery. We also suggest inquiring with your neighbors to see if they received the package. Unfortunately, we only have access to as much information that is available on the tracking page. The most we can do is file a case. If you wish for us to assist in filing a case, please reach out to us within 14 days of delivery. We apologize for any inconvenience in this regard.

If you mistakenly placed an order with an incorrect address, please notify us immediately. We are unable to modify your order once the order has been processed/fulfilled. We do not take liability for orders returned due to incorrect shipping addresses or absent residents at the time of delivery. If the package was incorrectly sent due to an incorrect shipping address or an absent resident, any action (e.g. refund, etc.) will only be processed after the original package has been received. 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

*NOTE: Tracking for Media Mail orders shipped to Hawaii, Puerto Rico, and US Virgin Islands - Per informed by USPS, Media Mail is sent to these locations on ships. Due to variable transportation schedules, Media Mail can sometimes exceed published service standards. Due to the variability of transportation, Media Mail packages may take up to three to four weeks to deliver. If you reside in Hawaii and you placed an order with Media Mail, please note that the tracking status may not be updated for anywhere from 1-3 weeks as your package is still in transit on the courier ships.

We currently offer shipping within the United States, Mexico and Canada.

We are actively trying to implement international shipping to other countries as soon as possible. Please check back periodically! 

Orders shipped outside the United States may be subject to import taxes, customs duties and fees levied by the destination country and/or selected shipping courier. Any additional charges for customs clearance is the intended customer and/or receiver's responsibility. 

*Customs clearance may cause delays beyond delivery estimates.

For in-store pickup orders, please allow 2–5 days for all purchased items to be processed, prepared, and placed on hold at our store in Los Angeles. Once your order is ready for pickup, an email notification will be sent to the email address provided at checkout.

IMPORTANT NOTE: If an order contains any pre-order items, it will not be ready for pickup until all items have been released and are available!

Orders are available for pickup at our 2nd flagship store located at the following address: 

3250 W. Olympic Blvd. 

STE 300E

Los Angeles, CA 90006

If you have any questions prior to pickup, you can also reach us via phone at: (323) 795-0337.

Our store policy requires that the customer who originally placed the order pick it up themselves to prevent the risk of order theft and fraud. However, if you are unable to pickup your order and wish for another individual to pick it up on your behalf, you must indicate in the "Special Instructions for Seller" section on the cart page the first and last name of said individual as well as their contact number. 

If you have already placed the order, please contact us and provide the first and last name and contact numberof the individual that will pick up the order on your behalf. 

Please note that this individual will need to present photo ID and verify the order details (order number, name on order, and address on order) for the purchased item(s) to be released.

IMPORTANT NOTE: Once an in-store pickup has been verified and the item(s) released, we are no longer liable for the order.

All in-store pickup orders will only be reserved for 14 days from the date you receive an email notification informing you that your order is available and ready for pickup. If the order has not been picked up within 14 days, it will regrettably be canceled and a full refund will be issued within 3-5 business days. 

If you find yourself unable to pick up your order within the 14 day limit due to unforeseen circumstances, please contact us immediately and we will do our best to assist you!

If you find you are unable to pick up your order in store, we are happy to accommodate and ship the order to you! Please contact our support team with your 6 digit order number and shipment request, and we will provide details regarding the shipping process.

If you experience any issues with your order, please contact us at support@choicemusicla.com within 7 days of the pickup date. For further information on our claim process and policies, please refer to our claim section. 

Prior to sending out each item, we always do an item and package check to make sure there are no external damages. Further, we go through several different protective measures such as bubble wrap, cardboard box, secured taping, etc. to ensure that orders arrive without damages. Unfortunately, damages during delivery are unforeseeable. We are not liable for any item/package damages incurred during transit, and we are not liable for order packages once they have been delivered and scanned as such.

Certain products are manufactured in a way where minor damages can be easily sustained to the item. Further, as these products are distributed from Korea, additional damages can be incurred as the shipment is delivered to our facilities. We will still do a quality check to send only what is deemed fit. However, we will not be liable for any minor scratches, bends, damages, etc. 

If you encounter an issue with your order, you must contact us within 7 days of delivery. Once contacted, we will open a claim. All claims must be responded to within 30 days. If we do not receive a response within 30 days, the claim will be void. 

For any package with major external damages that was incurred during transit, all items received must remain unopened and sealed in the original packaging in order to file a claim. If the purchased item(s) have been open, we will not be able to proceed with your case.

Prior to sending out each package, all items are inspected to ensure there are no external damages. Unfortunately, as products are pre-sealed, there is no way for us to inspect any possible internal issues. Missing/Duplicate photocards, polaroid pictures, bookmarks, etc. are considered manufacturer's defects as we do not package these products ourselves.  Although we are not liable for defects from the manufacturer, we will file a claim to our manufacturers on behalf of the customer for cases where item(s) are missing. Please note that the filing and the resolution of a case could take between 2-4 weeks and that filing a case does not guarantee a replacement for the item.

To file a claim:

In order for us to determine the validity of these claims, we ask all customers to please record themselves opening the entire package from start to finish. Please be sure to include the following in the unedited footage:

1. Showing both sides of the box
2. Tape on package being cut opened 
3. Show Choice Music sticker on packaging to indicate package is from Choice Music
4. Item(s) being removed, plastic seal(s) being opened
5. Thorough inspection of the item(s) (album, DVD, season's greetings, etc.) in its entirety

This entire process should be a filmed in one take and the footage should not be edited. If there is any ambiguity in the footage (edited, unclear, rushing, etc.), a claim will not be filed/accepted and we will not be able to assist you further.

Once it is found that an item was missing during this process, please email us at support@choicemusicla.com with your order number and video file and we will assist you accordingly.

**Please note that some albums, usually older albums, may not include a photocard as it was only included in first press releases or due to the fact that the photocard is no longer printed for that respective album.

If you received the wrong item, we sincerely apologize for the error. We will gladly assist you. 

Please contact us at support@choicemusicla.com within 7 days of the delivery date based on the tracking number of the respective delivery service. We will try to respond to you within 24-48 hours. Once contacted, we will open a claim. All claims must be responded to within 30 days. If we do not receive a response within 30 days, the claim will be voided. 

Prior to shipment, all lightsticks are inspected to see that they are in good working condition and that there are no damages to the respective boxes.  Further, we go through several different protective measures such as bubble wrap, cardboard box, secured taping, etc. to ensure that orders arrive in good condition. Unfortunately, damages during delivery are unforeseeable. We are not liable for any item/package damages incurred during transit, and we are not liable for order packages once they have been delivered and scanned as such.

If you encounter an issue with your order, you must contact us within 7 days of delivery. Once contacted, we will open a claim. All claims must be responded to within 30 days. If we do not receive a response within 30 days, the claim will be void. 

If you encounter an issue with your order, you must contact us within 7 days of delivery. Please contact us at support@choicemusicla.com and we will try to respond to you within 24-48 hours. Once contacted, we will open a claim. All claims must be responded to within 30 days. If we do not receive a response within 30 days, the claim will be void. 

For online purchases, all items MUST be carefully packaged and returned in the same condition they were sent (unopened and sealed in original packaging). Once the item(s) have been received and inspected for damages, refunds will be issued excluding the original shipping costs. Items must be shipped within 14 days of delivery. All return shipping costs will be the customer's responsibility.

For in-store purchases, items can be returned so long as it is sealed and unopened in its original packaging and the receipt is provided. Items must be returned within 14 days of purchase in order to receive a full refund. 

For in-store pickup purchases, items can be returned in-store so long as it is sealed and unopened in its original packaging. The individual will need to present photo ID and the original order information (order number, name on order, address on order) upon return. Items must be returned within 14 days from the date of pickup in order to receive a full refund. 

Please allow up to 7 business days from the return delivery date for your refund to be processed.

Address all returns to:

CHOICE MUSIC
ATTN: RETURNS
3250 W OLYMPIC BLVD
STE 323
LOS ANGELES CA 90006
*copy of packing slip or order confirmation must be included with return shipment

IMPORTANT NOTE: For any item that is returned but has been used and/or opened from the original packaging, only a partial refund, excluding the original shipping costs, will be issued.

Please keep record of your return shipment receipt/tracking information should any issues occur during transit.

We do not process exchanges for online purchases. 

For in-store purchases, items can be exchanged so long as it is sealed and unopened in its original packaging and the receipt is provided. Items must be exchanged within 14 days of purchase. 

For orders placed for in-store pickup purchases, items must be returned within 14 days from the date of pickup. 

If your order has not yet been shipped, but you wish to exchange an item that you purchased, you will need to cancel your order and place a new one with the desired item. Orders can be canceled or edited directly at the bottom of the order confirmation email. If a customer opts to "Edit" their order, the current order will be canceled and they will be redirected to the cart page with the item(s) purchased so as to allow them to place a new order with the desired changes. A full refund of the initial order will be issued and post to the original payment method within 3-5 business days.

We do not take liability for orders returned due to incorrect shipping addresses or absent residents at the time of delivery. If USPS is unable to deliver a package as a result of undeliverable/incorrect addresses, the package is automatically returned to the store. If USPS is unable to deliver a package as a result of an absent resident at the time of delivery, they typically take the package back to the local postal office and hold it for 14 days. If the package remains unclaimed during that time, it will be returned to the store. Orders that have been shipped but are being returned to the store for whatever reason cannot be shipped out again.

When an order is returned to the store, we will refund the purchase amount excluding shipping charges. If a customer still wishes to receive the purchased item(s), he/she will need to place a new order on our website. Please double check that the shipping address is correct whenever you place an order.

When placing an order from www.choicemusicla.com, only one credit/debit card may be used per order. We accept payments from most major credit card companies (VISA, American Express, DiscoverCard, and more). 

We also accept payments via PayPal as well.

I see a charge on my account but my order didn't go through...

We're sorry to hear that you're experiencing technical issues with placing your order. Typically, when a charge has been attempted but the order was not successfully placed, the transaction has most likely declined. However, despite payment being declined, the charge may still appear in your account as it takes time for such transactions to be reversed and cancelled. Please allow 2-3 business days for any incorrect charges to be cleared. If the charge still appears when you have not placed any orders, please contact us and we will look further into the matter. 

My card doesn't go through and I keep getting an error message...

The issue you are encountering is most likely due to an address/zip code mismatch between the billing information and your credit/debit card. Our payment processing system has strict security and fraud protection policy that declines any transaction in which the information provided is not accurate or correct. Please double check that the billing information provided at checkout matches the information associated with the credit/debit card you are using for the transaction. 

If you are still experiencing difficulties with the checkout process, please contact us and we will do our best to assist you!

For all refunds that have been processed (partial refunds or cancelled orders), please allow 3-5 business days for the purchase amount to be issued to the original form of payment.

Although we do accept prepaid gift cards, if an order is canceled it may take additional time for the refund to post back to the original payment method. We ask that you please allow 3-14 business days for any charges on your card to be reversed and cleared. If your card is not credited within the advised time, please contact us and we will verify all attempted transactions with our payment processor.

If a prepaid gift card is used at check out, we strongly advise that you hold onto the card until after you receive your package(s). If there are any issues with regards to your order the transaction will be automatically refunded to the original payment method. Once refunded we are unable to reverse the transaction.  

Please note if the prepaid card has been lost or stolen it is the customers responsibility to contact the card issuer to try and resolve this issue.

TERMS AND CONDITIONS 

(Last updated May 12, 2018)

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the (http://choicemusicla.com) website operated by Choice Music LA("us", "we", or "our").

These Terms create a legally binding agreement between you and Choice Music regarding your use of the Platform. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Disclaimer Liability - ChoiceMusicLA.com has taken reasonable efforts to ensure that the information contained in this web site is accurate; however, all information is provided "as is" without any express or implied warranties, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN NO EVENT SHALL ChoiceMusicLA.com BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OR PERFORMANCE OF OR CONTENT ERRORS OR OMISSIONS IN THE INFORMATION, EVEN IF NOTIFIED IN ADVANCE OF THE POTENTIAL FOR SUCH DAMAGES. All users of the information agree that access to any use of the information is subject to the terms and conditions set forth on this "Legal Notices" page, as well as all applicable laws, and such access and use is at the user’s own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this "Legal Notices" page.

2. Copyright notice - Copyright notice for all pages on this web site: © 2009 (ChoiceMusicLA.com), Incorporated. All Rights Reserved. Any reproduction of these pages for commercial purposes or for distribution to other persons is a violation of United States Copyright law and may subject you to civil and criminal penalties. You may not modify, publish, transmit, create derivative works or in any other way exploit any of ChoiceMusicLA.com copyrighted works without first obtaining ChoiceMusicLA.com written consent. You may not view, reproduce, print or otherwise use any of the content of this web site for anything other than your personal, informational, noncommercial use. Any reproduction must include the copyright notice set forth above.

3. Trademark notice - All product names, trademarks, service marks or other images in this web site are either the property of, or used with permission by, ChoiceMusicLA.com, and the use thereof without the express written consent of the owner(s) thereof is strictly prohibited. All other product names contained on this web site may be trademarks or service marks of other persons.

4. Purchases -  If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your full name, email address, phone number, billing address, and shipping address.

5. Links - ChoiceMusicLA.com web site contains links to third party web sites. ChoiceMusicLA.com does not control the content of these web sites. Unless specifically stated on this web site to the contrary, ChoiceMusicLA.com is not affiliated with these third parties and does not endorse or sponsor their web sites, products or services.

6. Changes - We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

5. Privacy - We know that you are concerned about your privacy; so is ChoiceMusicLA.com. Our privacy practices are designed to provide a high level of protection for your personal data. To learn more, you can read ChoiceMusicLA.com Internet Privacy Policy Statement.

6. Governing Law - By accessing this web site, you agree that the laws of United States, without regard to the conflict of laws and principles thereof, will apply to all matters relating to use of this web site.

We recognize that ensuring the privacy of our buyers and sellers online is crucial to the ChoiceMusicLA experience and we want to assure our users that we are committed to protecting your privacy online.

Because we serve as a link between ChoiceMusicLA buyers and sellers, we need to ask each user for some personal information before our users can buy or sell items listed in ChoiceMusicLA. We also use some of the information to help us understand how the site is used so that we can customize our content to your tastes and preferences.

Please read the following policy to understand how your personal information will be treated as you make full use of our Web site. This policy may change from time to time so please check back periodically.

What information do we collect?

When you place an order on ChoiceMusicLA, we need to know your name, e-mail address, mailing and shipping address, credit card number, and expiration date. This information allows us to process and fulfill your order and to notify you of your order status. ChoiceMusicLA may use the information, on occasion, to notify our visitors about updates to our site, and certain programs that become available to our customers. This information is also available to our sellers so that they can process orders on their own behalf. Sellers registered with ChoiceMusicLA have agreed to abide by the terms of ChoiceMusicLA`s privacy policy and will be immediately removed from ChoiceMusicLA should they fail to do so.

Will ChoiceMusicLA disclose the information it collects to outside parties?

ChoiceMusicLA does not sell, trade, or rent your personal information to others. ChoiceMusicLA may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifiable information. ChoiceMusicLA may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of ChoiceMusicLA, our users, or others.

What are "cookies" and how do we use them?

A "cookie" is a small piece of information that a website stores on your computer to allow it to distinguish it from others. It's used in conjunction with data stored on the ChoiceMusicLA server. It's needed by ChoiceMusicLA to preserve the continuity of your session so that you can for instance place & keep items in a shopping cart without having to log in for each item. Cookies are also used by ChoiceMusicLA to know which affiliate to reward for introducing you to us. Cookies also might be used to allow you or the ChoiceMusicLA system to customize the content to your personal preferences.

ChoiceMusicLA uses cookie information only for the above purposes. It does not share cookie information with other websites or businesses. In other words, the ChoiceMusicLA cookie can't be used by any other company to build a larger scale profile of your browsing & buying habits.

Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. You can still search for music in ChoiceMusicLA with cookies turned off, but features such as the Shopping Cart and My Account may not save your session data if cookies are disabled.

Your consent

By using our Web site, you consent to the collection and use of this information by ChoiceMusicLA as outlined in this Privacy Policy.

Changes to our Privacy Policy

From time to time, we may change our Privacy Policy. If we do so, we will post those changes on this page so that you will always be aware of what information we collect, how we use it, and under what circumstances we share the information with others.

Tell us what you think

If you are the least bit uncomfortable using any section or feature of our site, please let us know right away by sending an e-mail to info@choicemusicla.com